Returns & Exchanges
At Cassandra Mamone, we take pride in the craftsmanship of our fine jewelry and want you to be completely satisfied with your purchase. If your piece is not quite right, we offer a seamless return or exchange process for all eligible items within 14 days of delivery.
Request Authorization
Contact our concierge team at [email protected] with your order number and reason for return to receive a Return Authorization (RA) number.
Secure Packaging
Place the item in its original Cassandra Mamone signature packaging, ensuring all diamond certificates and authenticity cards are included to avoid restocking fees.
Insured Shipping
Affix the provided shipping label to your parcel and drop it off at an authorized courier location; we recommend using a tracked and insured service for your security.
Quality Inspection
Once received, our master jewelers will inspect the piece for signs of wear; upon approval, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing